Posted on

In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing his mind or wanting a different size?

Any returns or problems that occur because of an error on our part will be handled at our expense.

Cases where you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 30 days.