Posted on

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender, most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. You will receive notice once the order arrives back to our facility.

We will contact you to determine how you would like to proceed with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.